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VentureX

CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE

10:30 - 11:00
ROOM 3
10:30 - 11:00
ROOM 3
Experience is the new battlefield
11:00 - 11:15
ROOM 3
11:00 - 11:15
ROOM 3
7 trends shaping customer experience in South Africa
11:15 - 11:30
ROOM 3
11:15 - 11:30
ROOM 3
Who is responsible for leading CX?
11:30 - 11:45
ROOM 3
11:30 - 11:45
ROOM 3
Connecting culture, CX and Employee Experience
11:45 - 12:00
ROOM 3
11:45 - 12:00
ROOM 3
Designing and executing a successful customer experience strategy
12:15 - 12:30
ROOM 3
12:15 - 12:30
ROOM 3
How to align CX with your brand promise
13:00 - 13:15
ROOM 3
13:00 - 13:15
ROOM 3
Knowing who your customers are and what they really want
13:15 - 13:30
ROOM 3
13:15 - 13:30
ROOM 3
3 ways Uber delivers compelling and meaningful customer experiences
13:30 - 13:45
ROOM 3
13:30 - 13:45
ROOM 3
A blueprint for mapping customer journeys
13:45 - 14:00
ROOM 3
13:45 - 14:00
ROOM 3
How Foschini implemented a seamless, multi-channel customer experience at scale
14:00 - 14:15
ROOM 3
14:00 - 14:15
ROOM 3
Measuring the customer experience gap: How social sentiment is disrupting global business
14:15 - 14:30
ROOM 3
14:15 - 14:30
ROOM 3
The role of innovation in customer retention
14:30 - 15:00
ROOM 3
14:30 - 15:00
ROOM 3
Taking CX to the next level with hyper-personalisation
15:30 - 16:00
ROOM 3
15:30 - 16:00
ROOM 3
Data Management Platforms and the importance of a unified customer profile
16:00 - 16:15
ROOM 3
16:00 - 16:15
ROOM 3
Speculative Design - from user centre to future focus
16:15 - 16:30
ROOM 3
16:15 - 16:30
ROOM 3
How to build a CX-driven contact centre
16:30 - 16:45
ROOM 3
16:30 - 16:45
ROOM 3
The future of CRM
16:45 - 17:00
ROOM 3
16:45 - 17:00
ROOM 3
Business messaging and the rise of conversational commerce
17:00 - 17:15
ROOM 3
17:00 - 17:15
ROOM 3
Why we launched MTN Chat
17:15 - 17:30
ROOM 3
17:15 - 17:30
ROOM 3
Moving CX into the Cloud for flexibility and scalability

SANDTON CONVENTION CENTRE

3 SEPTEMBER 2019

DOORS OPEN AT 10H00 AND CLOSE AT 20H00

SANDTON CONVENTION CENTRE

3 SEPTEMBER 2019

10H00-20H00

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